Good questions. Simple answers.

Choose your product, select the option you want, and add it to your cart. Review your selection and shipping details at checkout before completing your payment.

For products with several pack sizes or designs, check the selected option carefully before ordering.

The payment methods available for your order are shown at checkout. Availability can vary by location and device.

If a payment doesn’t go through, check your billing details or contact your payment provider before trying again.

Please contact us as soon as possible with your order number and the change you would like to make. We’ll check whether it’s still possible.

Changes and cancellations are not guaranteed once an order is being processed or has shipped.

Check your spam or junk folder and confirm which email address you used at checkout. If you still can’t find a confirmation, contact our team with the name and email address used for the order.

Please don’t send your full card number or payment security code.

Our U.S. shipping options are:

• Standard Shipping: $3.99
• Express Shipping: $5.99
• VIP Shipping: $8.99

Orders of $39 or more qualify for free Standard Shipping. Express and VIP are paid options. Review the available methods and final charges at checkout.

Our general estimated delivery time is 5–10 business days. This is an estimate, not a guaranteed arrival date.

For Express or VIP delivery estimates, check the information at checkout or contact us before ordering. If you need a gift by a particular date, please confirm timing with us first.

Check any shipping updates or tracking details you’ve received for your order. If tracking is unavailable or you need help understanding an update, contact our team with your order number.

Enter your delivery address at checkout to see the shipping options available to you. The rates listed above apply to U.S. orders.

If checkout doesn’t offer a shipping method for your address, contact us before placing an order.

We offer a 30-day return window for eligible unopened items. Opened items cannot be returned.

Please contact us with your order number before sending anything back so we can help you with the return process. See our Return & Refund Policy for full details.

Opened items cannot be returned, including opened surprise products and countdown calendars. Please check the product description and selected option before opening your item.

If your item arrived damaged, incorrect, or with something missing, please contact us so we can review the issue.

Contact us with your order number, a short description of the issue, and clear photos of the item and packaging where relevant.

Keep the item and packaging while we review your request. Our team will help you with the next steps.

Our collections include Halloween and Christmas surprises, pet-inspired gifts, and building sets. Explore the product pages to find the theme and experience that suit your recipient—or yourself.

The number of items or countdown days depends on the product and the option you select. Check the product description, pack size, and selected variant for the exact contents.

Different calendars and gift sets may have different counts, so please don’t assume every product includes the same number.

Check each product’s listed age guidance, materials, and warnings before buying. Some products may contain small parts.

A pet-inspired theme does not necessarily mean an item is a pet toy. Unless a product is specifically described as suitable for pets, keep it away from chewing and play. Contact us if you’re unsure about suitability.

Choose from the options shown on the product page. The listing will explain whether it is a specified set or a surprise assortment.

Please contact us before ordering if you need a particular design or item; don’t assume an example shown in a photo is guaranteed unless the description confirms it.